At Moon Cycle Group, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Definitions
The following are the terms used in our Privacy Policy:
- “We”, “Us”, “Our”, “Company” and “Moon Cycle Group” refers to Moon Cycle Group and entities associated with us.
- “You”, “client”, or “customer” pertains to any individual or party that has visited our website or used the cleaning services we provide, whose information we collect or whose information is provided
- “service” and “services” are the terms that refer to the services we provide, from cleaning appointments, customer service, customer communications, and services available on our Website
- “Website” pertains to our official website, hosted at the domain elvove.com.au
- “Personal information” can be any piece of data that can be used to identify the identity of an individual
- “Cookie” (plural form: Cookies) refers to any small files placed on your device when you visit our Website.
The Privacy Act
The Office of the Australian Information Commissioner has the right to create and approve rules and guidelines that are protected by the law. Standards are set in terms of the overall collection and management of personal information. An individual’s personal information is something that can be used to associate someone’s identity to the collected and handled data.
Collection of Personal Information
We may collect personal information from you when you use our services, visit our website, or interact with us. This personal information may include your name, contact details, date of birth, tax file number, financial information, and other relevant information. There are multiple ways in which the Company can collect your personal information, and these include, but are not limited to:
1. providing information to the Company through the following:
a. the Website
b. by phone
c. in writing (including surveys or electronic means such as emails)
d. in person
2. visiting and/or using the Website that enables the Company to record the data sent by your:
a. mobile device
b. computer
c. tablet
d. any Internet-enabled device
3. using third parties that may include:
a. service providers and related entities to the Company
b. website operators of linked sites
c. applications on the Website
d. advertisers on the Website
Kindly be advised that in some circumstances, third parties or organisations may conduct activities on your behalf and share your data with us.
Use of Personal Information
We use your personal information to provide you with our financial services and to fulfill our legal obligations. This may include providing advice, managing your investments, processing transactions, and communicating with you about your financial situation. We may also use your personal information for marketing and promotional purposes, but only with your explicit consent. We mainly collect, use, and store your personal information to deliver our Services based on your needs and preferences.
Using our Website and Services entails giving consent to us to collect, store, use, and share your personal information to, but this is not limited to:
- Run our operations in providing content, customer support, and payment Services
- Provide, manage, market, research, and improve our Services
- Allow us to communicate with you regarding the use of our Services
- Send you marketing information that may include vouchers, offers, or information on new products
- Authenticate accurate and complete information (may use verification with third parties)
- Adhere to our legal obligations, including legally binding court orders and requests issued by a regulatory authority or a government agency
- Identify, investigate, and avoid any possible unlawful acts that may breach our policies such as our Privacy Policy and Terms and Conditions
- Impose our policies, including our Privacy Policy and Terms and Conditions
- Use your personal information alongside information collected from third parties to be used for purposes outlined in this Privacy Policy
- Protect your personal information and avoid identity theft by making it anonymous when used with other pieces of information
- Solve issues or settle disputes
- Protect the safety, rights, or property of an individual
- Update you on any changes or updates made on our Website
- Conduct surveys to monitor the usage and satisfaction of our clients with our Services
- Provide you targeted or general notices and communications for marketing and advertising
We see to it that the management of your information is safe with us. However, be advised that accessing our Website on a shared device or a third party device may compromise your personal information. Sharing devices, may it be at home or at an office setting, may allow other individuals to access your information. If you wish to opt out of emails we send for communications or marketing purposes, contact us so we can remove you from our mailing list.
Disclosure of Personal Information
We may disclose your personal information to third parties such as financial institutions, superannuation funds, and government bodies, but only to the extent necessary to provide our financial services and to fulfill our legal obligations. We may also disclose your personal information to our service providers such as IT providers or marketing agencies, but only with appropriate confidentiality and security measures in place.
We may share your personal information to third parties for the purposes outlined in this Privacy Policy. Such cases may include, but are not limited to:
1. Anyone employed within our organisation
2. Your authorised representative
3. Third parties such as companies and service providers who help us perform and deliver our Services, such as:
a. Internet service providers
b. Market research and mailing companies
c. Consultants
4. Third parties you authorised to collect your personal information
5. Regulatory commissions, government bodies, and organisations that are authorised or required by the law
We will take precautionary measures to ensure that anyone who was given access to your personal information will take note of the following:
1. Adhere to APPs and relevant privacy acts or laws
2. Respect confidentiality
Disclosure of your information overseas is unlikely to happen. In such rare circumstances where our servers or other third party services are entities located overseas, we will comply with the APPs.
Cookies
Our Website or any third party that provides services to the Company may use cookies on some parts of the Website. Browsers usually recognise a Cookie and you are given the option to either accept it or refuse it. If you are unsure about your browser’s capability to detect Cookies, you may check with the help desk or manufacturer of the browser software.
When Cookies are disabled, features of the Website may be limited and we may not be able to give you the whole range of the Services that we provide. Cookies have the capability to collect and store your personal information. Through this Privacy Policy, you give your consent and acknowledgment that our Website may collect your personal information with the use of Cookies.
Cookies make your navigation of our Website easier, as the data collected and tracked can help us remember your customisations and preferences. These also allow us to monitor the usage of our Website, as well as measure the effectiveness of our efforts in marketing, advertising, and security.
The Company will not be held liable nor responsible for the use of the Cookies in these circumstances:
Third parties may also use Cookies on certain pages of our Website, and this is applicable for pages that may be created by another user.
There may be third party applications and/or links to third party websites that you can find on our Website. These linked sites are operated by third parties that may collect your personal information using Cookies. As a precaution, we suggest you go over the privacy policies of these linked sites prior to sharing your personal information.
Our online service provider hosts the domain for our Website, and the Cookies they use are no longer covered by the Company’s Privacy Policy.
Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, or modification. We have implemented appropriate technical and organisational measures such as firewalls, encryption, and access controls to protect your personal information from misuse or loss. In some cases, we may either not be required or not be able to grant you access to your information. We will let you know about the reasons for any decision that prompted us to not provide you the access to your personal information.Charges will only be applied for requests to access your personal information if the requests are repetitive or if a third party holds the information required.
Access and Correction of Personal Information
You have the right to access and correct your personal information that we hold. If you would like to access or correct your personal information, please contact us using the details provided below.
Changes to Privacy Policy
We may amend this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. We encourage you to review this privacy policy periodically for any updates.
Terms & Conditions
Please refer to our Terms and Conditions. By using our Website, you agree to be bound by these terms and conditions which govern the use of our services, and any information or content available on our Website. If you do not agree to these Terms, you should not use our Website or our services.
Contact Us
If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us.
Last updated: April, 2023